Contact Center Agents
Contact center agents can log into their channels via the web or an installed software. Though both versions give the agent the ability to handle calls, emails, and chats. In general, installed software version is preferred by most agents because it allows more flexibility for the screen settings to popup, automatically shrink, and change opacity.
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Contact Center Supervisors and Administrators
Contact center administrators and supervisors can manage their call center from anywhere by logging into the web interface. The omni channel portal allows the supervisors to monitor, pull reports, change agent settings and responsibilities, and more for their contact center.
